Refund and Return

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Returns must be approved by GoodnJoy prior to delivery, returned items must be in their original condition and contain both original parts and packaging.

Returns should be sent postpaid if the reason for returning is not from damaged (defective) mechandise, (Exchanges will be made after the original product is returned and examined, and after the re-shipping fee is paid.)

The returning shipping fee will only be reimbursed when the return or exchange is a result of our error or damaged (defective) merchandise and when only the fee does not exceed 50% of the total amount of the product. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

A shipping fee will be deducted from your refund and will only be refunded when the return is a result of our error or damaged merchandise. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For DAMAGED, DEFECTIVE, or MISSINGMERCHANDISE

- Contact us immediately after you received the parcel. (The claim can only be accepted within 10 days after the delivery.)

- Make sure you do not throw out the package (outer box), bubble wraps, and the packing slip which will be required for the investigation.

- Any quantity problem of product or package (ex. missing item), contact us with the UNBOXING VIDEO PROOF; pictures or any other proofing formats will not be accpted.

How To Return

- To make a return request, please contact us within 10 days of deliveery. In your message, please include your order number, the products you wish to return, and why. Once we approve your request, we will supply you sith our returns address.

Note: GoodsnJoy is not responsible for lost, stolen, or damaged shipments for returning packages. If this worries you, a tracking number and insurance would be a good investment.

Unfortunately, we cannot accept returns on sale items or gift cards.